Returns and Exchanges

By purchasing an item you agree to our Terms of Use and Return Policy.

Your complete satisfaction is our top priority at ExtraColorful.com . If for some reason you are not satisfied with your purchase, please email us at info@extracolorful.com and inform us of your problem. You may also click here to fill out an email request for assistance. We will address your concerns on the next available business day. We want you to have a quality product that suits your needs.

All purchases are final.

If products are returned to us as undeliverable we will charge additional shipping cost if you want to have these products shipped again.

Returning Toilet Paper/Paper Towels:

You may return damaged product to us within 5 business days from the date you have received it. The item(s) must be unopened and clean. There are no exchanges, only refunds. If you would like to exchange an item you may purchase it again from us. If returning an item, please contact us at info@extracolorful.com or click here regarding a "Return Goods Authorization Form". The RGA # must be written on the outside of the box or the shipment back to us will be rejected at the warehouse. There is no restocking fee, however you are responsible for the payment of shipping an item(s) back to us.We cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits and exchanges. All credit card purchases that qualify for refunds will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.